Ulta Beauty

I've been working in hospitality for over a decade and this was one of the best customer service experiences I've ever had. Jolie was so incredibly helpful, knowledgeable, sweet, and patient with helping me find and try out products to use for my exact needs. As a relative newbie to all of this, it was very apparent how much she cared about making sure that I left happy with my selections and new look. She deserves major props for the great experience she delivered.

I went in looking for a blue toner because I was did dirty by a previous hairdresser. It was bad. Perfect strangers commemted on it it was so bad. I was wandering the aisles ( completely lost and looking like the great pumpkin, googling frantically and on the verge of tears) when Alex, with the absolutely adorable and perfectly coiffed head of pink hair, rescued me. Like an Angel sent from above she laid forth a plan. I could shave it off, melt it that much brass into a tuba and start from scratch as a street performer.. or I could trust her. I needed an expert. I needed an act of compassion and salvation, I needed a master of color. I needed Franco. I made my appointment and sat there stressed out the entire time he worked. If he failed I'd probably have to get a monkey to perform for me because really? Who'd give money to a bald chic playing a tuba if she didn't have a pet monkey? I can not stress how happy I am with the result! My hair is not only a normal color now but it's pretty close to my god given blond but way prettier! He used these amazing highlights that don't hide my grey but emphasize it and make it look silver. I actually like my hair again. I already know it will grow out really well and am excited to see him again in when my hair isn't half platinum, half orange with huge blobs of dishwater underneath. I can not stress enough how bad it was before Alex introduced me to Franco. Take the monkey playing tuba bit with a grain of salt. But, several loved ones, 2 coworker and 1 complete stanger commented on my orange hair. That's how bad it was. Franco fixed it for less than half of what I paid the other salon for as well. Team Alex and Franco for life now!

I haven't been in an Ulta in a min. I'm someone who is heavily into skincare and beauty. I usually order direct from the brands. So disappointed. It was like I time traveled back to 2016. Same old tired brands. The Korean skincare choice was awful. Get it together Ulta or you'll be filing for bankruptcy. I do have to say the people I dealt with were nice its not their fault. If your still stuck on Tarte and Charlotte Tillbury I'm sure you'll love it.

Donovan in the beauty services was very unhelpful and a bit rude. I called to modify my appointment for my nieces and felt like I had to pull out information from the employee as she seems distracted. When I let her know she responded by saying she was also helping out someone else. It would be more beneficial to help one customer out at a time for better customer service. When I told her she simply hung up on me.

This location has great stock and the staff is always available to help you/answer questions, which I super appreciate! Wanted to give a shoutout to Jasmine who helped shade match me for a concealer, she was so kind and helped me get a Nars concealer that matched me perfectly!