The Gladly

Chicagoland area food critic— The Gladly | Phoenix’s Biltmore neighborhood Overall, it was fine. Not bad, just not memorable. The space is pleasant enough, but nothing about the atmosphere truly stood out or justified the reputation. The burrata was a miss, especially at $20. Nearly flavorless, and the portioning made it worse. A large piece of burrata was served with just two slices of bread for two people. Realistically, you need at least four slices to enjoy the appetizer properly. Running out of bread halfway through a dish breaks the flow and feels careless at this price point. The steak was good in flavor but came out undercooked compared to the temperature requested. While it was corrected, the delay meant waiting while the rest of the table moved on. The issue was handled operationally, but not proactively from a hospitality standpoint. No acknowledgment was offered until it was brought up later, which felt like a miss. Service otherwise was attentive and kind, and our server did a solid job throughout. Dessert was the highlight. An ice cream cake is a rarity these days, and it delivered. Rich, nostalgic, and genuinely enjoyable. Easily the best part of the meal and worth noting. Cocktails were where things really fell short for me. The espresso martini was on draft and made with cold brew, not even real espresso. This is a hard no. Any martini or cocktail that is pre mixed loses freshness and intention. An espresso martini should involve a freshly pulled shot and a proper shake. Draft versions simply do not deliver the same experience. To their credit, the manager did step in and provided a $25 gift card for their restaurant group, which was appreciated. Still, the overall experience felt reactive rather than instinctively hospitable. In a market as competitive as the Valley, this one does not rise above the pack. Not bad, just not special, and ultimately not a place I feel compelled to return to. Ratings Food: 7/10 Cocktails: 6/10 Service: 8.5/10 Ambiance: 6.0/10 Overall: 7.0/10 Welcome to the table.

Oh my goodness! The cocktails and food were so delicious! I am a vegetarian, but their harvest & roasted vegetable dish was to die for. My friends enjoyed wonderful chicken, fish, and a smash burger. Very diverse menu-- so I feel like anyone dining here will be happy. I will definitely be returning!

My son loves this restaurant, so we go for his birthday. Vegetarian food is limited, but there are options. The atmosphere is nice and we always have a good experience.

Went for Restaurant Week, and the flavors were great--we tried the original chopped salad, potato soup, short rib, ribeye, brownie, and blueberry bread pudding, and a fauxito. Not a perfect meal for our tastes--broccolini was a bit tough, there were some dry bits in the short ribs, there was a lot of fat on the steak, the brownie was a tad bit dry, the bread pudding could've used a bit more sauce--a lot of nitpicking, but we finished everything but the broccolini and would gladly go back (heh, see what I did there?). We luckily got there at 5:30, so parking was easy, and the whole staff was super.

Perfect for special occasions! Fabulous whisky selection and fun cocktails. Attentive staff. Entrees come with nice amounts of vegetables and sauce. Loved the complimentary midnight brownie dessert.