CVS

The unwillingness to help and the lack of competency here is staggering. Trying to transfer some CVS scripts from one store to another, a remedial task at best. Or should've been. On my journey I've spoken with 3 virtual agents and two "humans", guess where my prescriptions are still? The last person I talked to told me that my prescriptions and me, myself, do not exist. After convincing her that I do exist, she artfully blamed me for the situation. When I say artfully, I don't mean clever or witty. More of a word salad that would work on someone with two struggling brain cells. Anyway, I was never able to convince her that my medication exists, so here I sit. Old store says talk to new store, new store says talk to old store. God forbid the two stores contact each other internally to resolve. Virtual Assistant(s) all had a meltdown. If I was an incapable person and my medication was life or death, I would be deceased. My friends, first we're using a kiosk to order food, then we're checking out our own groceries. Now we work for CVS's logistics department. All of this while costs continue to increase. I'm really excited for their AI customer service agent to message me here below, that they are sorry to hear about my experience and offer me contact information so they can learn more about my experience. I do not need another task. Save your contact info. Just like the female pharmacist here that everyone is complaining about, this complaint is going nowhere.

I’m from the East Coast and was in Phoenix on business. I stopped at this CVS to pick up a prescription for a family member and was genuinely shocked by how unprofessional this location is—specifically the pharmacy. The pharmacist was extremely rude from the moment I approached the counter and aggressively insisted that everything had to be handled digitally, with zero effort to explain or help. While I was standing there, I also witnessed her yelling at another customer over the phone about their prescription. Not firm. Not stressed. Yelling. Completely inappropriate behavior for someone in healthcare. After experiencing this firsthand, I read through other reviews and it’s clear this is a pattern—not a bad day. Multiple customers describe being spoken to in the same hostile, dismissive way. If you dread interacting with staff who treat you like an inconvenience, this is the place. To make matters worse, the prices for over-the-counter items are absurd—easily 2–3x higher than other CVS locations. Same chain, same products, wildly inflated prices. This location desperately needs management intervention. Between the aggressive pharmacy staff and price gouging, there is absolutely no reason to come here unless you have no other option.

The staff at pharmacy needs to be observed. I always have issues getting ahold of anyone in pharmacy, but would deal with it, even with the delayed medication fills. This time I was having issues again with the medication being filled and decided to transfer the meds to another cvs closer to my house. The app then informed me that I needed to see a pharmacist since they wouldnt be filled and that the meds were still under this location. I went to this place and was rudely “greeted” with a “what do you need?” I informed I wanted to know thale status of a prescription and before I could explain further the pharmacist cut me off saying, “ if you didn’t get a text then it’s not ready”. I then explained that I was aware of that but that the app seemed to be glitching and wanted to ensure it was being processed correctly and that they didn’t need anything from me. The pharmacist then says” then if you transferred it then contact THAT CVS” I then let them know that I can never speak with anyone and I was cut off again with her saying, “ that is by design, CVS made it that way to we can focus on pushing out product and not waste our time dealing with phones. Everyone always wants to call. Just check the app, you’ll get a text when its ready” This employee is seen on various occasions being rude and yelling to others inquiring about their prescriptions. I understand there are rude customers at times, but even when they are not, she is rude. She should not be allowed to speak that way to customers. The male employee there is nice, though.

Great workers! Roberto (I believe) and the man working the front were both very patient and extremely helpful. I was making a pricy purchase so I wanted to make sure I chose the correct water pik. Then in the front it took a bit but we figured out how to apply the coupon. Great Deals at CVS!!

Robert is the best! Popped in today and I think he could tell I was on a mission Lol. He helped me find what I was looking for in seconds flat and even gave me an awesome recommendation! Thank you Robert you made my day.