Best Buy

Absolutely terrible experience with Best Buy. I ordered a refrigerator with next-day delivery and stayed home from work to receive it. After the delivery team arrived, they had me completely empty my existing refrigerator—only to then discover the new refrigerator had a broken door and couldn’t be installed. I spent hours with customer service trying to resolve it, including being hung up on after asking for a supervisor. A replacement was finally scheduled, so I stayed home from work again. The truck arrived at 7 AM—with no refrigerator for me on the truck. After two days missed from work, hours on the phone, two failed deliveries, and still no refrigerator, I canceled the order. The final insult: Best Buy refused to refund a $40 waterline unless I physically return it to a store. I specifically asked them to simply credit the $40 after everything they had put me through. They refused. Two days missed from work. Hours on the phone. Two failed deliveries. No refrigerator. And now an extra trip to a Best Buy store to get $40 back. Mistakes happen. What is unacceptable is the complete lack of communication, ownership, and customer care when they do.

I needed a new battery for my iPhone so I made an appointment online. With my appt confirmation, it said to make sure my phone was up-to-date and to make sure I knew my Apple ID password. When I showed up to my appointment, the person told me they could not take my phone to replace my battery due to an hour long security delay needed to turn off a safety feature that needed to be off for the battery replacement. I could have done this ahead of time, but it was not mentioned in the confirmation email, so I didn’t know I needed to. The person also told me they only had one battery in stock for my phone model and someone else had come in a few minutes before me with the same model and would likely get the battery since their security delay would be done first. There was no mention of my Apple ID password. I decided to go to a different repair place that had my battery in-stock. When I got to the new repair place, the security delay wasn’t quite done, and I apologized and said I would wait. They told me that there’s no need to do the security delay if you know your Apple ID password, you can just put the phone in repair mode and the battery replacement can be done right away!! So anyway, the BestBuy people don’t know how to put an iPhone in repair mode to replace its battery. Not sure how they are certified to work on Apple products with this lack of basic knowledge. Waste of my time.

5/5 Stars – Keenan went way above and beyond! Keenan at the Phoenix Best Buy is the real deal. I went in unsure about which Ring camera setup would actually work best for my home—doorbell, outdoor sticks, floodlight options—and he didn’t just point me to the shelf. He took the time to ask about my layout, Wi-Fi strength, what I wanted to cover (front porch, driveway, backyard), and even pulled up compatibility details on his device. He walked me through setup basics, app features, subscription pros/cons, and troubleshooting tips like nobody else has. No rush, no upselling pressure—just genuine expertise that saved me from buying the wrong gear. Installed everything myself later that day with zero issues thanks to his advice. If you’re shopping Ring cameras (or any smart home security), ask for Keenan. Best customer service I’ve had in years. Highly recommend! Thanks again, Keenan—made the whole process easy and stress-free.

Had a great experience picking up my Galaxy S10 FE order from Best Buy. The entire process was smooth, quick, and hassle-free. The customer service team was very helpful and guided me exactly where to go to collect my order. I was able to get in and out of the store within minutes without any issues. Really appreciate how organized and efficient everything was. Excellent service and a very convenient pickup experience!

I just left Best Buy. I walked into the store and headed straight to the OLED section. I was clearly interested in a few different models and stood there for about 15 minutes. Not a single employee acknowledged me — no greeting, no offer to help, nothing. In 2026, when companies like Amazon are already crushing retail competition, you’d think Best Buy would value every customer who walks through the door. Instead, I felt completely invisible. My money is just as green as anyone else’s, yet I wasn’t treated that way. If this is how certain customers get treated, it’s no wonder people choose to shop online.